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    sepopen Announcement:Skill Training Issues After Downtime on November 12, 2015

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Author Thread Statistics | Show CCP posts - 13 post(s)
CCP Falcon
CCP Falcon





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Posted - 2015.11.12 12:58:42 - [1] - Quote

We have received a number of bug reports after downtime today that have indicated a potential issue with skill training for a number of players.

We're currently in the process of investigating this issue, and will provide an update regarding the problem once we have further details.

Skill training is of course incredibly important to us all, and we would like to reassure everyone that if there does appear to be skillpoints missing from your character sheet, the problem will be rectified as soon as the issues has been identified and fixed.

We will provide an update on the situation as soon as we have further details, in this thread.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
CCP Falcon





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Posted - 2015.11.12 13:44:57 - [2] - Quote

OP updated.

We've identified the issue, and are currently working on a fix Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
CCP Falcon





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Posted - 2015.11.12 14:44:43 - [3] - Quote

Updated the OP, this is resolved now!

See the news item here!

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
CCP Falcon





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Posted - 2015.11.16 18:25:18 - [4] - Quote

Ollie Cromwell wrote:
Lost about 17 days on "High Speed Manouvering" which was almost finished ...

Started a Ticket on this, which automagically dissapeared...

Needless to say I'm less than 'happy'...


It literally says in the original post not to file support tickets as we've identified all affected accounts:

CCP Falcon wrote:
If your characters are missing skillpoints, it will not be necessary to file a support ticket for this issue, we will be reimbursing all missed skill training


With that in mind, we're still testing the reimbursement script for this, so the missing skillpoints won't be returned tomorrow, but we're hoping to have the reimbursement cleared up by the end of the week.


CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

   
 
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